CONSISTENTLY HIGH LIQUIDATION AND RECOVERIES

Our firm utilizes advanced systems and technology in conjunction with highly efficient internal procedures throughout its legal, collections and recovery processes. P&F strives to meet client expectations in all aspects of the recovery process. Our ability to be agile in an ever changing recovery environment enhances our capacity to vigorously represent all clients.

LONG TERM CLIENT RELATIONSHIPS

P&F enjoys and appreciates its many long-term client relationships. Our focus on results, integrity, superior ethical standards and superb legal representation creates value for our clients that keeps them coming back year after year.

HIGHLY RESPONSIVE TO ALL CLIENT NEEDS

Our firm is very proud of all the awards and accolades received from our various clients over the years. The awards are the result of continuous analysis and management to ensure that we are responsive to all client needs and directives. Our capacity for rapid change and flexibility helps us to focus on results that create the desired value for our clients.

HIGH AUDIT SCORES

Client and network audits have become an integral part of our industry. P&F is proud of its consistently high audit scores. This achievement is the result of our efficient work flows, system documentation, secure environment and adherence to each client’s preferred operating procedures.

RAYMOND PATENAUDE

Chief Executive Officer

JEFF DILLON

Chief Financial Officer

NEAL PRASAD

Chief Operations Officer

RYAN CARDEMA

Compliance and Client Services Director

WENDY WAGNER

Human Resources Director

JOEL DISHLER

Collection Floor Manager

RAYMOND PATENAUDE

MICHAEL BOULANGER

VICTOR PATENAUDE

MATTHEW CHEUNG

JEFFREY SPEIGHTS

KRISTOPHER CHILDERS

STEPHANIE BOONE

WESTLEY VILLANUEVA

GREGG MORRIS

MATT TAYLOR

MICHAEL KAHN

FREDERICK MOWRER

JESSICA FLYNN

JOSEPH DINOIA

METICULOUS COMPLIANCE with GOVERNMENT MANDATES.

Firm procedures are carefully monitored for compliance with an array of regulatory requirements. In particular, Patenaude & Felix is vigilant in ensuring adherence to the Federal Fair Debt Collection Practices Act and all state laws and ordinances.

Rigorous and continuous training, teaching and testing ensure that all staff are familiar with the current state of legal compliance.